How to join an existing shop?
Use several devices on the same shop: same email, or a 6-digit invitation code valid for 3 minutes.
Want to use several devices with the same Tunder register? You can, with the multi-device option. The account owner needs a Premium subscription that covers at least 2 devices.
A second device joins the shop in one of two ways, depending on the email used. The invitation code is generated from the app or from the back-office (on a computer).
Which case is yours?
Case 1: the same email as the owner
On the new device, open the Tunder app and sign in with the same Apple or Google account as on the first device. The shop syncs by itself: you land directly in the existing shop, with no code and no other action.
Case 2: a different email
The invited user creates their own Tunder account (with Apple or Google), then enters an invitation code given by the owner. Follow the two parts below: “Generate the code” on the owner's side, then “Enter the code” on the new device.
Generate the code from the app (owner)
Do this on a device that is already connected to the shop, with the owner's account.
Open the device list
In the app: menu ☰, then Settings, General tab, then Devices.
Tap the + button
It is at the bottom right of the Devices screen.
Give the code to the invited user
A 6-digit code appears with a countdown. Give it to the person who is joining the shop, for example with the “Share the code” button.
- Duration: the code is valid for 3 minutes. After that, generate a new one.
- Privacy: the code gives access to your shop. Do not post it anywhere.
Generate the code from the back-office (owner)
The back-office is at admin.tunder.co. Sign in with the shop owner's account.
Open Settings, then Devices
In the left menu, click Settings, then Devices. Click “Add device”.
- Without a Premium subscription: choosing “Another email” opens the Premium offer instead of showing a code.
- Maximum number of devices reached: Tunder says so (“You have reached the maximum number of devices for your subscription”) and offers to upgrade the subscription.
Choose “Another email”
In the “Add device” window, at the “Sign in with” step, choose “Another email” (for example an employee's). The code appears at the bottom.
- The same email: choose “The same email” when the new device uses your account. It joins the shop immediately, no code is needed.
- Another email: give the code to the invited user. It is valid for 3 minutes, and a new code appears by itself when it expires.
- What happens on the device: the window recalls the steps (download the app, open it, sign in, tap the button to join an existing shop, enter the code).
Enter the code on the new device (invited user)
This part is always done in the Tunder app on the new device.
Open the app and sign in
Download and open the Tunder app, then sign in with your own Apple or Google account.
- Make sure you have created your account and are signed in, and that you are not using the app in demo mode: otherwise the option to join does not appear.
Tap “Join shop”
The button is under “Create shop”, on the welcome screen.
Enter the code you received
Type the 6 digits given by the owner, then tap “Join”.
- If it works: Tunder shows “Successfully joined a shop” and you are in the owner's shop.
- If the code is refused: “The code entered is wrong”. See the questions below.
- If the device already has a shop: Tunder warns you that all its data will be deleted (“Delete and join” or “Cancel”). This action cannot be undone: export your data first if you want to keep it.
Already have an account and a shop?
You can join another shop from your shop list, in the app.
Open the shop list
Tap the menu icon ☰, then the name of your shop at the bottom of the screen.
Tap the + button
It is at the bottom right of the “My shops” screen.
Choose “Join to another shop”
It is under “Create a shop” and “Duplicate a shop”. Then enter the code, as in the previous part.
Frequently asked questions
Who can generate an invitation code?
How long is the code valid?
Tunder says “The code entered is wrong”, or I can't join. What should I do?
I use the same email on both devices, but the shop does not appear.
I don't see “Join shop”.
What happens to the data on the device that joins the shop?
How do I remove a device from my shop?
See also
- The device limit has been reachedWhy you see this message, and how to free a slot, add a device or switch devices without losing your data.
- Create and manage multiple shopsCreate several shops, switch between them, duplicate them or archive one.
- Troubleshooting synchronization issues between multiple devicesDevices not syncing? What to check, in order, to see your sales everywhere.