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How to update your payment method for the subscription

Premium5 min readUpdated October 28, 2026

Change your card or payment method on the platform where you subscribed.

Your payment method (bank card, bank account…) is not stored by Tunder: it is managed by the platform where you took out your subscription. You change it with Apple, with Google or on the Tunder website.

Pick the app or the back-office (on a computer) below: in both cases, a button takes you to the right place.

Where your payment method is changed

  • Subscription taken on the Tunder website

    You change it on your online subscription page, which the app or the back-office opens for you.

  • Subscription taken on the App Store (iPhone, iPad)

    You change it in your Apple account, with the Apple ID that paid for the subscription.

  • Subscription taken on Google Play (Android)

    You change it in your Google account, the one that paid for the subscription.

Tip. Don't remember where you subscribed? In the back-office, the “Billed by” line of the Subscription page tells you. The article “Where is my subscription managed” walks you through it.

AppBack-office (web)

Change your payment method from the app

The screens are those of the Tunder app on a phone or tablet. Sign in with the shop's owner account: any other account sees the “Restricted access” message, which shows the administrator's address.

  1. Open the Subscription screen

    In the app: menu ☰, then Settings, then Subscription. You see your current subscription and, further down, the Billing section.

  2. Tap “Change my payment method”

    It is the first button of the Billing section.

    • Subscription taken on the website: the button opens your online subscription page, where you update your card or payment method.
    • Subscription taken on the App Store or Google Play: the button opens the help article that explains the steps on your platform (see below).

  3. Save your new payment method

    Follow the instructions on the page that opens, then come back to Tunder: there is nothing else to set in the app.

With Apple (iPhone, iPad)

  1. Open Settings

    On your iPhone or iPad, tap your name (your Apple ID) at the top of the screen.

  2. Go to “Payment & Shipping”

    Sign in if Apple asks you to.

  3. Add or edit your payment method

    Use the Apple ID you subscribed with: otherwise you change the payment of another account.

With Google (Android)

  1. Open the Google Play Store app

    Tap your profile icon, at the top right.

  2. Go to “Payments & subscriptions”, then “Payment methods”

    Check that you are signed in to the Google account that paid for the subscription.

  3. Add a payment method or edit the existing one

    Tap “Add payment method” or “Edit” to update your information.

Frequently asked questions

My payment failed: what should I do?
Update your payment method as above. Until the payment is settled, the app and the back-office show “Payment failed” with a deadline: after that, the subscription and its Premium benefits stop.
Google declined my payment or my subscription looks inactive: how do I check?
Check that you are signed in to the right Google account (the one that received the Google Play receipt). In the Google Play Store app, open Payments & subscriptions, then Budget & history, to see whether the payment was accepted or declined. Add or update a payment method in Payments & subscriptions, then Payment methods.
Google accepted the payment but the subscription is still not active: what should I do?
Go back to the settings of the Tunder app and refresh or restore your subscription. If Google accepted the payment, you receive a receipt by email: use that address to find and manage your subscription.
Can I change my payment method from the back-office for an Apple or Google subscription?
The “Change payment method” link on the Subscription page sends you to Apple or Google, but the change is made in their account: Tunder does not keep any card.
The “Change my payment method” button is not available: why?
Only the shop's owner account manages the subscription. With another account, the app shows “Restricted access” and the administrator's address: sign in with that address.
My Premium is offered by Tunder: is there a payment method to set?
No. For an offered Premium, the back-office Subscription page shows neither a payment method nor a cancellation link: there is nothing to invoice.

See also

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