Where is my subscription managed: App Store, Google Play or website?
Find where your Premium subscription is managed, so you know where to change your payment method, get your invoices or cancel it.
Your Premium subscription is not managed in the same place for everyone: it depends on the platform where you subscribed. That is where your payment method, your invoices and the cancel button are.
This article helps you find that place in under a minute.
The three possible places
App Store (iPhone and iPad)
You paid with your Apple ID. Apple charges the subscription, issues your invoices and keeps your payment method.
Google Play (Android)
You paid with your Google account. Google charges the subscription, issues your invoices and keeps your payment method.
Tunder website
You paid on the website. You received an email from Paddle, our payment platform. You manage the subscription from the app or from your online subscription page.
Find it from the app
Open the Tunder app
On your phone or tablet.
Go to “Settings”
From the app menu.
Tap “Subscription”
You see your current subscription: the plan, the number of devices, the price and the renewal date.
Tip. If this screen offers the buttons “Change my subscription”, “Change my payment methods”, “My invoices” and “Unsubscribe”, your subscription is managed on the website: they all open your online subscription page.
Find it from the back-office
The back-office shows your subscription and who bills you.
Sign in to the back-office
Open admin.tunder.co and sign in with the shop's owner account, the one that took out the subscription.
Open “Subscription”
Subscription menu, then the Subscription tab. In the left menu, click Subscription.
Read the “Billed by” line
The “Billed by” line is circled in green. The card shows your plan (here the Premium subscription, active), the number of devices, the period (monthly or yearly) and, on the last line, who bills you.
Check the “Invoices” tab
The “My invoices” tab is circled in green. This tab lists the invoices for your subscription. If there are none, the page says so, for example when the Premium subscription is a gift.
Don't remember where you paid?
Look in your mailbox for a confirmation email or a receipt after a payment. It comes from one of the three places:
Apple
App Store receipt. It goes to the address of your Apple ID.
Google
Google Play confirmation. It goes to the address of the Google account used.
Paddle
Email from Paddle after a subscription taken on the Tunder website.
Tip. On iPhone or iPad, the address shown at the top of Settings, under your name, is the Apple ID used. On Android, sign in to the Google account that paid for the subscription.