Manage my web subscription

Manage your subscription from the app

The screens are those of the Tunder app on a phone or tablet. Sign in with the shop's owner account: any other account sees “Restricted access” and the administrator's address.

1. Open the Subscription screen

   

   Close

   In the app: menu ☰, then Settings, then Subscription.

2. Read your current subscription

   

   Close

   The “Current subscription” frame shows your plan (Premium), the number of devices, the price and the next billing date.

3. Tap the button that matches what you need

   

   Close

   All these buttons open the management page of your web subscription, where you manage subscription, payments and invoices.

   • Manage subscription: you change plan and pick the one that suits you. During the free trial, this button is not available: the app explains it and suggests contacting support.
   • Change my payment method: you update your bank card or payment method.
   • My invoices: you view and download your invoices.
   • Unsubscribe: you cancel your subscription if you wish.

Warning. You had an Apple or Google Play subscription and you are switching to the web subscription? Remember to cancel the old subscription with Apple or Google, to avoid being charged twice.

Manage your subscription from the back-office

The back-office is at admin.tunder.co. Sign in with the shop's owner account, the one that took out the subscription.

1. Open “Subscription”

   

   Close

   In the left menu, click Subscription.

2. Read the “Premium subscription” card

   

   Close

   It shows the subscription status (Active, Free trial or Canceled), the owner account, the number of devices and the period (monthly or yearly), then the next billing date. The price, excluding and including tax, is shown on the right.

   • Change payment method: the link at the bottom left opens the page where you change your card.
   • Credit: if you have credit left, it is shown on the card and is deducted automatically from your next invoices.

3. Change the number of devices or the period

   

   Close

   Below the card, the “Manage subscription” block offers the Monthly / Annually switch and the − and + buttons to pick the number of devices. Your current plan is marked by the “My subscription” button.

4. Click the change button

   

   Close

   Its label follows your choice: “Add 1 device”, “Delete 1 device”, “Switch to annually” or “Switch to monthly”. A confirmation window compares “Your subscription” and “New subscription”, shows “To pay today”, any credit and the renewal date at the new rate; the change only happens after you confirm.

5. Cancel if you wish

   

   Close

   The red “Cancel subscription” link, at the bottom right of the card, opens the page where you cancel.

   • After cancelling: the card shows “Canceled” and the cancellation date in red; Premium stays active until that date.

6. Download your invoices

   

   Close

   The “My invoices” tab lists your invoices: click “Download” to get one as a PDF.