Manage my web subscription
Manage a subscription bought on the Tunder website, from the app or online.
If you subscribed on the Tunder website, you manage your subscription directly from the app, from the back-office (admin.tunder.co) or online. You change plan, change payment method, download your invoices or cancel.
Your subscription is “on the web” if you received an email from Paddle, our payment platform, after subscribing. Pick the app or the back-office (on a computer) below.
Manage your subscription from the app
The screens are those of the Tunder app on a phone or tablet. Sign in with the shop's owner account: any other account sees “Restricted access” and the administrator's address.
Open the Subscription screen
In the app: menu ☰, then Settings, then Subscription.
Read your current subscription
The “Current subscription” frame shows your plan (Premium), the number of devices, the price and the next billing date.
Tap the button that matches what you need
All these buttons open the management page of your web subscription, where you manage subscription, payments and invoices.
- Manage subscription: you change plan and pick the one that suits you. During the free trial, this button is not available: the app explains it and suggests contacting support.
- Change my payment method: you update your bank card or payment method.
- My invoices: you view and download your invoices.
- Unsubscribe: you cancel your subscription if you wish.
Warning. You had an Apple or Google Play subscription and you are switching to the web subscription? Remember to cancel the old subscription with Apple or Google, to avoid being charged twice.
Manage your subscription from the back-office
The back-office is at admin.tunder.co. Sign in with the shop's owner account, the one that took out the subscription.
Open “Subscription”
In the left menu, click Subscription.
Read the “Premium subscription” card
It shows the subscription status (Active, Free trial or Canceled), the owner account, the number of devices and the period (monthly or yearly), then the next billing date. The price, excluding and including tax, is shown on the right.
- Change payment method: the link at the bottom left opens the page where you change your card.
- Credit: if you have credit left, it is shown on the card and is deducted automatically from your next invoices.
Change the number of devices or the period
Below the card, the “Manage subscription” block offers the Monthly / Annually switch and the − and + buttons to pick the number of devices. Your current plan is marked by the “My subscription” button.
Click the change button
Its label follows your choice: “Add 1 device”, “Delete 1 device”, “Switch to annually” or “Switch to monthly”. A confirmation window compares “Your subscription” and “New subscription”, shows “To pay today”, any credit and the renewal date at the new rate; the change only happens after you confirm.
Cancel if you wish
The red “Cancel subscription” link, at the bottom right of the card, opens the page where you cancel.
- After cancelling: the card shows “Canceled” and the cancellation date in red; Premium stays active until that date.
Download your invoices
The “My invoices” tab lists your invoices: click “Download” to get one as a PDF.
Without the app: from the internet
You can also manage your subscription online, without opening Tunder.
Open the online subscription page
Go to link.tunder.co/manage_sub_web_en (“Tunder web subscription”).
Enter the email of your Tunder account
It is the address you received the Paddle email on after subscribing.
Find your subscription page
You find your invoices and your legal information there.
Frequently asked questions
How do I know whether my subscription is a web subscription?
How do I change the number of devices on my subscription?
I want to go from yearly to monthly (or the reverse): can I do it myself?
The “Manage subscription” button is greyed out or shows a message: why?
Where do I download my invoices?
Where is the button to cancel?
I had an Apple or Google subscription: what should I do when switching to the web?
See also
- Where is my subscription managed: App Store, Google Play or website?Find where your Premium subscription is managed, so you know where to change your payment method, get your invoices or cancel it.
- How to update your payment method for the subscriptionChange your card or payment method on the platform where you subscribed.
- How to get the invoices for my Tunder subscriptionFind your subscription invoices on the App Store, Google Play or the Tunder website.
- How do I cancel my Tunder Premium subscription?Cancel Premium at any time from the App Store, Google Play or the website.