How to restore your backup data in your account
Get your data back by signing in to your account, after a reinstall or when data is missing.
If your data is missing, doesn't sync, or you are reinstalling the app, you can get it back by signing in to your account: Tunder then reloads your latest online backup.
Before you start, check that your data has been backed up. Until it is backed up online, it only exists on your device.
Before you start: check the backup
Open the online backup
In the app: Settings, General tab, then “Online backup”. “Up to date” means everything is backed up.
- Last backup: the date is shown in “My account”. It tells you how far your data is safe.
- Unsaved sales: if the app shows unsaved sales, back up before you continue.
Run a backup
Open Settings, “My account”, then tap “Back up”. Wait for the “Backup complete” message.
- Free accounts: the backup is manual, limited to one every 30 days.
- Premium: the backup can be automatic (“Activate automatic backup”).
- If “Backup Failed” appears, contact support through the chat before going further.
Restore on the same device
Open “My account”
In the app: Settings, then “My account”.
Tap “Sign out”
Confirm with “Sign out”. Tunder requires a backup before you sign out; if it fails, check your internet connection.
Sign back in with the same account
Use the same email address (or the same Apple or Google account). Your latest online backup is then restored.
- If your data doesn't appear right away, keep the app open and online for a few minutes.
Restore after deleting the app
Back up first
Back up in Settings, “My account”, and wait for “Backup complete”. Without this backup, deleting the app can lose your data.
Sign out
In Settings, “My account”, tap “Sign out”.
Delete then reinstall the app
Delete the app, then install the latest version from the App Store or Google Play.
Sign back in with the same account
Your backup reloads automatically after you sign in.
Warning. All your data is first on your device, until it is backed up online. Deleting the app without a backup can cause permanent loss.
Restore on another device
Install Tunder on the new device
Download the app from the App Store or Google Play.
Sign in with the same account
Use the same email address as on the old device.
Wait a few minutes
Stay online: your sales, catalog and settings sync automatically.
- Do you often switch devices? Always back up in Settings, “My account”, before you switch.
The app crashes or opens on a green screen
Don't delete it right away if you need to recover recent data.
Get a copy of your data
If the app opens, download a copy of your data (Settings, “My account”, “Download my data”). If you have several devices, use another device signed in to the same account.
Contact support before deleting
If the app won't open, write to us through the chat before deleting it: in some cases, the data can still be recovered.
Frequently asked questions
How do I know my data is backed up?
How often can I back up?
I don't remember which email address is linked to my account. What do I do?
The app says “No backup. Contact support”. What do I do?
Does my data come back after a reinstall?
See also
- How to download a copy of your dataDownload a full copy of your data (.zip), recommended before changing device.
- I'm having trouble accessing my accountA sync or backup error shows when the app starts without internet: here is what to do.
- The device limit has been reachedWhy you see this message, and how to free a slot, add a device or switch devices without losing your data.
- Troubleshooting synchronization issues between multiple devicesDevices not syncing? What to check, in order, to see your sales everywhere.